I bought a first gen sign new in box and needed to send it in as the elevation rail was a little loose at the bottom end. I mailed it on April 11th, it got there April 17th and I got it back on April 23rd. Last time I checked there was a weekend in the middle, so super fast on the repair and getting it back to me. As for the repairs, the sight is better now than it ever was. I can't thank them enough, awesome work, super fast turn around, top notch repairs. What more can we ask for. Cheers all, Alan